Salesforce Certification

Why certify in Salesforce?

Salesforce provides a comprehensive environment for customer relationship management (CRM) and business process management in educational and professional settings. Widely used to manage sales, customer data, marketing campaigns, service operations, and team collaboration, Salesforce supports efficient business workflows and data-driven decision-making. A Salesforce certification allows students and job seekers to demonstrate their proficiency in using CRM tools effectively and supports their academic success and long-term career readiness.

A Salesforce certification measures practical skills in using the Salesforce environment with no prerequisites. It is well suited for students and adult learners who want to validate their ability to manage customer relationships, organize business activities, track and analyze sales processes, and use CRM tools effectively to support efficient workflows and data-driven decision-making.

Skills Assessed

The Tosa Salesforce certification exam evaluates four key domains:

Tool Environment

This domain covers skills related to managing the CRM interface, managing reports, dashboards, and data as well as the calendar.

Client Relationship Management

This block of competencies gathers questions on the management of customers, contacts, prospects; the creation of accounts and campaigns.

Organization of the Activity

Candidates are tested on the management of their tasks, the inventory of histories, emailing, events, and call centers.

Sales Process Management

Skills tested in this domain include lead and prospect status, as well as opportunity management. Business process integrity skills and Salesforce Knowledge are also tested.

Certification Exam Specifications

Test Format

The Tosa certification for Salesforce lasts one hour and uses a 35-question adaptive exam drawn from a pool of more than 250 items, including multiple-choice and interactive tasks. The test evaluates a candidate’s skills and knowledge in the four domains presented above and selects questions from five difficulty levels depending on the abilities of the test taker.

Exam Conditions

Tosa certification exams are not open book. The certification tests must be taken in a secure environment and are proctored at all times in accordance with the Tosa Exam Policy. Adaptive testing produces a unique sequence of items for each candidate, reducing the risk of cheating and item memorization. In-person and remote proctoring options are available.

Validity and Retakes

The certification is valid for 3 years. Earners may retest anytime to improve their score or to maintain their certification. There is a minimum 24-hour waiting period between two retakes. Candidates receive a new version of the test with each attempt.

Score, Proficiency Level, and Award

The result of the exam is a numeric score between 1 and 1000 points associated to a proficiency level. It is calculated using a pattern-scoring model (IRT). The minimum score required to earn the certification is 551. Certification earners receive a Tosa certification diploma that indicates the test date, the score, and the proficiency level achieved. It contains a unique authentication code for online verification. Earners with a score of 551 and above are also eligible to receive a Credly digital badge.

Preparing for a Certification Exam

Reaching a productive level or higher typically requires around 150 hours of training and hands-on practice with Salesforce, depending on prior knowledge and learning format. To prepare for the Tosa exam, we recommend that learners: